Shipping & Deliveries


We aim to process and ship all orders within 24-72 business hours of being placed.

Please note that in busy periods (such as sale or holiday periods) dispatch of orders may take longer than the above time frames and we appreciate your understanding of this.

There may be instances when items purchased are sold out/unavailable on the same day of purchase, in this case we will contact you to advise that this has happened and advise of what action needs to be taken. Orders are subject to availability and Lila Co Aus reserves the right to cancel any order, for any reason, including due to unavailability.

Please ensure that you double check the address on your order, as any parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer. 


Discount Codes:

Discount Codes are limited to one per purchase and cannot be combined.

Discount codes cannot be applied to Sale items or combined with any other offers or promotions (unless otherwise noted)

Gift Cards are excluded from all discount codes.

Many of the promotions that we run have a minimum purchase requirement for the code to be eligible. This amount is the subtotal of the order, calculated before any shipping fees.

Lila Co Aus reserves the right to refuse or alter any discount or promotion at its discretion.

Discount codes must be applied at the time of checkout. If you forget to apply the code or the code does not apply for some reason, price adjustments/refunds/credits will not be issued. If you are having issues with applying a discount code, please contact us prior to checking out.

Discount codes or sale promotions are not retroactive and price adjustments/refunds/credits will not be issued if an order is placed prior to, or outside of any promotion.

Please note that any discount codes that you may use on your order are redeemed prior to shipping fees being added to your order. Discounts cannot be redeemed on shipping costs.


Domestic Shipping:

All Australian orders are sent via Australia Post.

Domestic orders are sent with either "Receiver can Authorise Safe Drop" or "Authority to Leave".

Australia Post will "Safe Drop" (if possible) your order if you are not home, or take it to the nearest Post Office. If you would prefer this not to happen, please send us an email prior to placing an order, so we can ensure a note is made on your order.

For orders under the value of $125.00 (excluding Cooling Pet Beds and Car Seats) we offer flat-rate Standard shipping for a fee of $6.00. For Cooling Pet Beds and Car Seats we offer flat-rate Standard shipping for a fee of $15.00 and $20.00 respectively (please allow 3-10 business days for delivery; this may be longer in busy periods or if there are unexpected delays our couriers may face). 

Express Shipping is available and is calculated at checkout, based on the weight of your order (please allow 1-5 business days for delivery; this may be longer in busy periods) (please note that selecting Express Shipping does not reduce the processing time of your order - only the delivery speed) (Australia Post's next-day express guarantee is currently suspended).

All orders over $125.00 receive free Standard shipping within Australia only.

All orders are shipped from Cairns, QLD.


International Shipping:

We offer Standard International Shipping through Australia Post to the following countries:

- United States of America

- Canada

- Ireland

- United Kingdom

- New Zealand

STANDARD International Shipping rates vary based on the destination country. All international shipping rates are quoted at check-out.

Estimated delivery timeframe is 10-25 business days depending on location - shipped with Australia Post (and your local postal carrier).

For up-to-date delivery timeframes, please visit:

Australia Post shipments will be handled by Australia Post in Australia. Once your parcel leaves Australia it will be handled by your local postal carrier.

Once your order arrives into the destination country, you should be able to use the same tracking number on your local postal carrier's website to track your order.

Due to international delays and restrictions please allow up to 30 business days for international delivery. This may be longer in busy periods.

Please note that we cannot be held responsible for any delays caused by factors outside of our control.

Please note that international orders cannot be delivered to Post Office Boxes.


Customs & Duties (International orders only):

We cannot guarantee that you will or will not be charged any customs taxes or duties on delivery of your order. Please contact your local border control to inquire about your local laws in regard to import fees and taxes.

Any customs or import duties are charged once the parcel reaches its destination country (and each country has its own thresholds for imports).

From the 1st July 2021 the European Union's VAT threshold of €22 was removed and VAT is now applicable on all orders. Please note that we DO NOT collect this at checkout and it will be charged on import and will be payable prior to delivery of your order (some carriers may charge additional fees for the facilitation of this collection).

Any import fees, taxes or duties are the responsibility of the recipient and must be paid by the recipient of the parcel. Lila Co Aus is not liable for any of these fees.

If you do refuse to pay the fees that are charged and the order is returned to us, any fees that are applicable for the return of the parcel to us will be deducted from the refund of your order (please note original shipping fees cannot be refunded either).

Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments will be declared as ‘merchandise’.


Shipping Terms & Conditions:

1. Whilst we do everything we can to ensure your order is delivered within estimated delivery times, we cannot guarantee your item(s) will be delivered within these time frames. In busy periods, shipping times may take longer. 

Lila Co Aus does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). 

2. We cannot be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

3. A signature is not required for delivery. If no-one is available to receive your parcel, the courier should leave a card advising you of your pick-up options. As this may not always happen, we advise you to keep track of your delivery through the courier tracking number that can be found via your email confirmation. If for any reason you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.

4. Dispatch and delivery times do not include weekends or public holidays.

5. You must ensure that you have provided the correct address for delivery. Once your order is processed; we are unable to change the shipping address. It is the buyer's responsibility to ensure that this is correct. We are unable to give refunds, if we are supplied with an incorrect address. If a re-shipment of the order is required because of an incorrect address (once an order is returned to us for this reason), the buyer will be responsible for additional shipping costs.

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