Frequently asked questions

We accept payments via debit or credit card, PayPal, Afterpay (Australia only), Shop Pay, Apple Pay and Google Pay. Cards accepted include Mastercard, Visa and AMEX.

Please check the listing carefully for the item you are purchasing, there is sizing and measurements for every item.

Any items of pet clothing come with a guide on how to measure your pup. Every dog is different in size and shape, so please make sure that you measure and double check the sizing of your pup before making a size selection.

Any questions in regards to sizing, please email

We absolutely love sharing all the Lila Co. pups and pets in their Lila Co. gear!

Be sure to tag @lila_co._ in your posts and stories to be reshared and posted on our socials. If your pup would like to be featured on our website or socials pages, please email your images in hi-res to

We aim to pack and ship all orders within 24-72 hours of your order being placed, and all orders are sent via Australia Post.

For more info, please see our Shipping & Deliveries Policy

We are so thrilled and appreciative that you love our brand that much, you would like your puppa to be a Mascot / Ambassador for Lila Co.!

We are always actively looking for Mascots & Ambassadors - So if you would like your furry friend to become part of the family, please email us at or via IG direct message @lila_co._

Instagram, Facebook and our Mailing List will also be the first places we announce any formal searches for Mascots / Ambassadors - so make sure you are following or on the list to be the first to know.

So you are prepared, these are some of the things we look for when selecting Mascots:

1. A public profile that features high quality posts and has a high rate of engagement

2. You must own Lila Co. products (this shows that you genuinely love and support our brand!)

3. Profiles that post quality reels, IGTVs, TikToks regularly will be considered highly

Contact Us

Whilst we are constantly striving to design and develop beautiful patterns and products our customers and their fur babies will love, we value your feedback and suggestions immensely. If there is a product out there you would like to see us stock, or a pattern you just must have, contact us!

Your feedback is important.

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