Frequently asked questions

We offer Standard International Shipping through Australia Post to the USA, Canada, Ireland, United Kingdom and New Zealand.

Standard International Shipping rates vary based on the destination country. All international shipping rates are quoted at check-out.

For more detailed information on International Shipping, please read our Shipping Policy.

We accept payments via debit or credit card, PayPal, Afterpay (Australia only), Shop Pay, Apple Pay and Google Pay. Cards accepted include Mastercard, Visa and AMEX.

Yes, please see our Returns and Refunds Policy

Please check the listing carefully for the item you are purchasing, there is sizing and measurements for every item.

Any items of pet clothing come with a guide on how to measure your pup. Every dog is different in size and shape, so please make sure that you measure and double check the sizing of your pup before making a size selection.

Any questions in regards to sizing, please email

Whether you received a gift card from a friend, or a coupon by winning a competition (congrats, by the way), the process for using them is the same.

Simply put the products you want in your cart, click to check out, and apply the discount code in the box provided.

We aim to pack and ship all orders within 24-72 hours of your order being placed, and all orders are sent via Australia Post.
For more info, please see our Shipping & Deliveries Policy

Absolutely! In fact all these items wash very well. Please check the wash label on your products for instructions on how to wash your specific item/s.

As with anything you purchase, it isn't indestructible and designed to last forever unfortunately.

However, with care and careful handling, you can prolong the quality and life of your Lila Co. products.

Wear and tear will depend on your pet's individual everyday lifestyle. If they wear something everyday, swim in it, roll around in it, you are likely to see wear and tear a lot quicker than if they only wear it every so often.

Therefore, we recommend not wearing your Lila Co. products everyday continuously, but cycle between a few different designs, so as to prolong the quality of the item.

Also check on a regular basis if there is any visible wear and tear. If you do see any wear or tear, we recommend thoughtfully disposing of the item.

Do not leave a harness on your pet when you are not walking them. They are not designed for any use, other than walking. They are not designed to withstand normal day to day playing; but for walking. 

We absolutely love sharing all the Lila Co. pups and pets in their Lila Co. gear! Be sure to tag @lila_co._ in your posts and stories to be reshared and posted on our socials. If your pup would like to be featured on our website or socials pages, please email your images in hi-res to

If you need to change or cancel your order, please email us as soon as possible at If your item has not yet been packed or shipped we will be happy to change or cancel the order for you as necessary. If the item has already been shipped, we cannot change or cancel the order at this time, and you will need to go through our normal refund and/or return process.

Absolutely! We would be honoured for you to stock Lila Co.
Please get in touch with us at and we can send you all the details about stocking our products.

We are unable to repair any damage caused by chewing and/or wear and tear.

For safety and care reasons, we recommend items that can be eaten, or cause harm, be kept away from your animals when they are not under your supervision.

Lila Co Aus does not assume any responsibility for any damages or injuries that occur due to the misuse of our products.

We are so thrilled and appreciative that you love our brand that much, you would like your puppa to be a Mascot / Ambassador for Lila Co.!

We are always actively looking for Mascots & Ambassadors - So if you would like your furry friend to become part of the family, please email us at or via IG direct message @lila_co._

Instagram, Facebook and our Mailing List will also be the first places we announce any formal searches for Mascots / Ambassadors - so make sure you are following or on the list to be the first to know.

So you are prepared, these are some of the things we look for when selecting Mascots:

1. A public profile that features high quality posts and has a high rate of engagement

2. You must own Lila Co. products (this shows that you genuinely love and support our brand!)

3. Profiles that post quality reels, IGTVs, TikToks regularly will be considered highly

Yes, most definitely. We protect the security of all sensitive information transmitted to us with SSL (Secure Sockets Layer) encryption.

During payment processing and also within other secure areas of our website, this secure layer encrypts the information you provide to us such as passwords and credit card details.

Because we respect your privacy and are appreciative of your business and the trust you have placed in us, at no stage (other than to complete a delivery) will we provide any account information, email, contact or other personal information to any third party vendors or service providers.  

You can find more details in our Privacy Policy and Terms of Service.